Frequently Asked Questions

What is StatsGlitch.com?
Statsglitch.com is a service that allows you to track your Google Analytics data and notifies you only on some changes (sends alerts).
Who's behind StatsGlitch?
Munero Company operates StatsGlitch. It's incorporated in the EU.
Is it related to Google by any means?
No, it is not related to Google. It is a entirely separate service.
What data is collected from Google Analytics?
We collect only data which are chosen by you when creating an alert or report. For example page views, sessions or goal completions - it is up to you.
Why do I need to connect my Google Analytics account?
It is the easiest and safest way to get read-only Google Analytics data from the sites you have access to. We never see your password and gain any other information. You can unlink Google Analytics account at any time, and all the permissions will be revoked. We do not store your actual traffic numbers on our servers.
Do you store my Google Analytics data anywhere?
No, we never store your Analytics data (actual traffic numbers) on the server — each time it is fetched from Google servers via read-only access.
Are you compatible with GDPR?
Yes. We do not store any unnecessary personal information. You can unsubscribe from our services and delete the account at any time. You can export all the information we have about you.
Can you modify my Google Analytics data?
No, the linking to Google Analytics is read-only, and we never change anything on your behalf.
Is it free to use StatsGlitch?
There is a Free version, and you can use it as long as you like. However, there are also paid versions containing more exciting features. See Pricing for more details.
Do you have a money-back guarantee?
There are 14 days money-back guarantee. Just contact us specifying the reasons why you're not satisfied, and we will refund in 72 hours (usually even on the same day).
How can I create an alert?
Be sure to log in and associate your Google account to your profile. Then go to the "Alerts" section and click "Create new Alert".
When should I receive alerts?
You should receive an alert at the beginning of the day in your Google Account timezone or the one you've specified. As soon as the system notices that there are yesterday data - it will check whenever it should send an alert (that doesn't count for real-time alerts of course).
What to do if no alerts were received?
Be sure that you've selected right metrics in the alert config and that you have at least 7 days history of them. Also, if there is no significant difference - we will not send unwanted emails to you. These rules are to ensure that if you've received alert it worth to check it.
I think something is not working for me
Please contact us with as much detail as you can and explain your problem. We'll respond to you in 72 hours (usually on the same day)
I have a feature request
Great! Please send it with as much detail as you can, and we'll reach out to you.
More?
More information can be found in the knowledge base.